Privacy Policy
Effective Date: January 15, 2025
Last Updated: January 15, 2025
We collect the information we need to send you letters and process payments. We don't sell your data, spam you with emails, or share your info with random companies. We're not Facebook.
The Legal Version
This Privacy Policy explains how The Lonely Chapter ("we," "us," or "our") collects, uses, and protects your information when you use our website lonelychapterletters.com and purchase our letter series.
Information You Give Us:
- Name and mailing address (so we can send you letters)
- Email address (for order confirmations and important updates)
- Payment information (processed securely through Stripe)
- Gift recipient information (if you're purchasing for someone else)
- Responses to our customization questions (to personalize your letters)
Information We Collect Automatically:
- Website usage data (what pages you visit, how long you stay)
- IP address and browser information
- Device information (mobile, desktop, etc.)
- Cookies and similar tracking technologies
Information We Don't Collect:
- We don't track you across other websites
- We don't collect unnecessary personal information
- We don't require social media logins
- We don't store credit card information (that's handled by Stripe)
To Provide Our Service:
- •Process and fulfill your letter orders
- •Customize letters based on your situation
- •Send order confirmations and shipping notifications
- •Provide customer support
To Improve Our Service:
- •Analyze website usage to improve user experience
- •Understand which letter series are most helpful
- •Develop new letter series based on customer needs
To Communicate With You:
- •Send important updates about your order
- •Notify you about new letter series (only if you opt in)
- •Respond to your questions and support requests
What We Don't Do:
- Sell your information to third parties
- Send promotional emails unless you specifically ask for them
- Use your information for anything unrelated to our service
- Share your personal struggles or situations with anyone
We Share Information Only When:
- Service Providers:
With companies that help us operate (like Stripe for payments, our shipping provider, email service)
- Legal Requirements:
If required by law or to protect our rights
- Business Transfer:
If we sell the business (unlikely, but legally required to mention)
- With Your Consent:
When you specifically ask us to share information
We Never:
- Sell your personal information
- Share your information with advertisers
- Give your information to data brokers
- Share details about your personal situation with anyone
How We Protect Your Information:
- SSL encryption for all data transmission
- Secure servers and databases
- Limited access to personal information (only Tony and essential service providers)
- Regular security updates and monitoring
- Payment processing through Stripe (PCI compliant)
What You Should Know:
- •No system is 100% secure, but we take reasonable precautions
- •We notify users of any data breaches as required by law
- •We don't store more information than necessary
You Can:
- Request to see what information we have about you
- Ask us to correct incorrect information
- Request deletion of your information (with some exceptions for legal/business purposes)
- Opt out of marketing communications
- Update your shipping address anytime
How to Exercise Your Rights: Email us at ludwigad@productmanagerhub.io with your request. We'll respond within 30 days.
Our Address:
The Lonely Chapter
Tony Ludwig
Stillwater, MN
We collect what we need to send you letters and nothing more. We protect your information, don't sell it to anyone, and respect your privacy. If you have questions, just email us.
This privacy policy is written in plain English because legal documents shouldn't require a law degree to understand.