Terms of Service
Effective Date: January 15, 2025 | Last Updated: January 15, 2025
You pay us, we send you letters. You don't share our letters all over the internet, we don't spam you. We both act like reasonable adults. That's pretty much it.
But lawyers say we need more words, so here they are:
The Legal Version
These Terms of Service ("Terms") govern your use of The Lonely Chapter website (lonelychapterletters.com) and the purchase of our letter series. By using our website or purchasing our letters, you agree to these terms.
The Lonely Chapter is operated by Tony Ludwig, located in Stillwater, Minnesota. You can reach us at ludwigad@productmanagerhub.io.
Our Service:
- • Physical letter series mailed to you or your gift recipient
- • Currently offering "Letters for New Fathers" (12 letters over 6 months)
- • Additional letter series may be added in the future
- • Website content and customer support
What We Promise:
- • To send you the letters you ordered
- • To ship letters approximately every two weeks
- • To respond to customer service inquiries
- • To protect your personal information (see our Privacy Policy)
What We Don't Promise:
- • That our letters will solve all your problems
- • That you'll feel instantly better after reading them
- • Specific delivery dates (mail can be unpredictable)
- • That our advice will work for everyone
How Ordering Works:
- • One-time payment of $89 for complete 12-letter series
- • Payment processed securely through Stripe
- • Letters ship to address provided during checkout
- • First letter typically ships within 3-5 business days
Payment Terms:
- • All sales are final once letters begin shipping
- • Prices are subject to change for future orders
- • We accept major credit cards through Stripe
- • International orders may have additional shipping costs
Gift Orders:
- • You can purchase letters for someone else
- • Gift recipient information is kept private
- • No refunds once shipping begins, even if recipient doesn't want letters
Our Shipping Policy:
- • Letters ship via USPS to addresses within the United States
- • International shipping available (additional costs apply)
- • We're not responsible for mail delays, lost mail, or incorrect addresses you provide
- • Address changes must be requested via email before next letter ships
Delivery Timeline:
- • Letters ship approximately every two weeks
- • Actual delivery depends on postal service
- • Complete series takes about 6 months to deliver
Our Refund Policy:
- • Full refund available if you cancel before first letter ships
- • No refunds once letters begin shipping (they're already printed and on their way)
- • We may make exceptions for extraordinary circumstances (contact us)
- • Processing time for approved refunds: 5-10 business days
Why This Policy:
- • Letters are custom printed and personalized
- • Shipping costs are incurred immediately
- • This keeps our prices low for everyone
What Belongs to Us:
- • All letter content and website content
- • The Lonely Chapter name and branding
- • Original writing and creative works
What You Can Do:
- • Read your letters (obviously)
- • Keep them forever
- • Share quotes or excerpts for personal discussion
- • Give your physical letters to someone else
What You Can't Do:
- • Reproduce entire letters online or in print
- • Sell or distribute our content
- • Create derivative works based on our letters
- • Use our content for commercial purposes
Fair Use: We're reasonable about fair use. Sharing a meaningful quote with a friend or discussing our content online is fine. Posting entire letters on social media is not.
What We Expect:
- • Be respectful in all communications
- • Provide accurate information during ordering
- • Don't use our service for anything illegal
- • Don't try to hack or abuse our website
What We Don't Tolerate:
- • Harassment of our team or other customers
- • Attempting to circumvent our systems
- • Using our service to harm others
- • Fraudulent orders or chargebacks
Acceptable Use:
- • Browse our website and content
- • Place legitimate orders
- • Contact us with questions
- • Share our website with others
Prohibited Use:
- • Attempting to hack or disrupt our website
- • Using automated tools to scrape content
- • Impersonating us or our customers
- • Violating any applicable laws
Your privacy is important to us. See our Privacy Policy for details on how we collect, use, and protect your information.
Important Disclaimers:
- • Our letters are not therapy, medical advice, or professional counseling
- • We're sharing personal experience, not professional expertise
- • Individual results may vary
- • If you're experiencing serious mental health issues, please seek professional help
Website Disclaimer:
- • We strive for accuracy but can't guarantee our website is error-free
- • Website availability may be interrupted for maintenance
- • Links to other websites are provided for convenience only
Our Liability Limits:
- • Our total liability is limited to the amount you paid for letters
- • We're not liable for indirect, consequential, or punitive damages
- • We're not responsible for decisions you make based on our letters
- • These limitations apply to the fullest extent permitted by law
What This Means: If something goes wrong, the most you can recover from us is what you paid for your letters. We're not responsible for how our letters affect your life decisions.
If You Have a Problem:
- • Email us first: ludwigad@productmanagerhub.io
- • We'll try to resolve it like reasonable adults
- • Most issues can be solved with honest conversation
If We Can't Resolve It:
- • Disputes will be resolved through binding arbitration
- • Arbitration will be conducted in Minnesota
- • Minnesota state law governs these terms
- • No class action lawsuits (we'll handle disputes individually)
When We Update Terms:
- • We'll post new version on our website
- • We'll update the "Last Updated" date
- • For significant changes, we'll email active customers
- • Continued use means you accept the updated terms
We May Terminate Service If:
- • You violate these terms
- • You engage in fraudulent activity
- • We decide to stop offering our service
Governing Law
These terms are governed by Minnesota state law, without regard to conflict of law principles. Any legal action must be brought in Minnesota courts.
Severability
If any part of these terms is found to be unenforceable, the rest of the terms remain in effect.
Entire Agreement
These terms, along with our Privacy Policy, constitute the entire agreement between us. They supersede any previous agreements or understandings.
Our Address:
The Lonely Chapter
Tony Ludwig
Stillwater, MN
Pay for letters, receive letters, don't steal our content, and we'll all get along fine. If you have questions or problems, email us and we'll figure it out together.
These terms are designed to protect both of us while keeping things as simple and fair as possible.